1. Request Deletion by Email
To request deletion, email us at [email protected] from the email address associated with your Mosaic account. Please include "Account deletion request" in the subject line.
2. Delete Directly in the App
You can also delete your account directly in the Mosaic app by going to Account → Delete Account.
3. Data Deleted or De-Identified
When your account is deleted, we delete or de-identify personal data associated with your account, including:
- Profile information
- Nutrition and meal history
- Workout history
- Journal entries
- Chat history
- Uploaded meal or profile photos
- Saved preferences
- Health-related personalization data
4. Data That May Be Retained
Some information may be retained where required for legal, security, fraud prevention, payment, tax, audit, or compliance purposes. Community, support, and operational records may be retained only in anonymized or de-identified form where reasonably necessary.
5. Processing Timeline
Typical processing window
Deletion requests are typically processed within 30 days. After deletion, your account cannot be recovered.
6. Questions
For questions about account deletion or privacy, contact us at:
[email protected]